Tag: ConnectionDesk

Supporting Our South King County Community Through the COVID-19 Crisis

Global to Local’s community-focused work is more important than ever as South King County communities navigate the COVID-19 crisis. The communities we serve, including immigrants, refugees, and families with low incomes, are especially vulnerable as they face multiple barriers to health care and other essential needs, as well as up-to-date information. We’re working to meet community needs, and collaborating with partners to boost our impact.

Distributing emergency meals

Our Food Innovation Network (FIN) program is working with partners to deliver 500 tasty, healthy meals each week to isolated older adults and families who need them.

South King County entrepreneurs who participate in FIN’s Food Business Incubator are donating their time, skills, and many ingredients, and additional FIN volunteers have stepped up to pack and deliver meals. The meals are distributed by Somali Youth & Family Club, Congolese Integration Network, Somali Health Board, Catholic Community Services, and the City of SeaTac. Tilth Alliance, Project Feast, Macrina Bakery, Storehouse, and Des Moines Area Food Bank are supplying food, and community members have contributed more than $2,000 to help purchase ingredients and containers.

You can find more details on FIN’s website, and watch this short video from our first day of providing emergency meals:

Supporting community members by phone

Our Community Health Workers (CHWs) are providing over-the-phone case management to address the social health and clinical needs of East African and Spanish-speaking community members. Through Global to Local’s longstanding partnership with the SeaTac HealthPoint clinic, CHWs have established relationships with dozens of chronically ill patients, helping them overcome social and linguistic barriers to health care. CHWs are now providing additional support to these patients, checking in with them regularly to share resources for housing, food access, employment, and financial health. CHWs are also reaching out to Latina and Somali community members who have participated in Global to Local’s physical activity and nutrition programs. 

Through our Connection Desk’s over-the-phone services, CHWs and other Global to Local staff and interns are supporting community members with health insurance enrollment and connection to basic services, as well as resource referrals in a variety of languages. South King County residents can call or text (206) 707-6626 to request help in their language. 

Exploring virtual programming

While we’ve suspended in-person activities to help stop the spread of COVID-19, we’re looking into ways we can use digital tools to offer online programming to support community health. We are researching innovative ways to bring programming and health resources to our clients in accessible and culturally appropriate ways. For example, we recently launched a Spanish-language Facebook page where CHWs are sharing information with Spanish-speaking community members, and the page may become a platform for video programming.

We are gathering information from program participants to determine what programming would be most useful as we all face the current health, economic, and social challenges together.

Global to Local continues to monitor and comply with local, state and federal health guidelines, and our priority will continue to be the safety and well-being of our program participants and our communities.

Our Connection Desk Offers Insurance Enrollment and Other Help by Phone

Hands hold mobile phone

In response to the COVID-19 emergency, Washington state opened up a special enrollment period for health insurance through May 8. Our Connection Desk is offering over-the-phone help enrolling in health insurance. We’re also connecting community members with other vital resources.

If you’d like help, please send a text message or leave a voicemail at (206) 707-6626. In your message, include:

  • your name,
  • your number,
  • what you need help with,
  • what language you need if you don’t speak English.

We will call you back as soon as possible.

Please note that we are not currently offering in-person services. We will update our Facebook page and website when in-person services resume.

Links to information about COVID-19

The Power of the Connection Desk

I recently spent some time getting to know all of our programs from a community level. In December, I volunteered at the Connection Desk and got to see the power of what makes it work. Communities aren’t simply connected to social and health services. Rather, they are given a helping hand to improve their daily lives. In doing so, you empower people and give them the ability to believe in themselves and others.

Imagine yourself in need of help paying rent or to enroll in health insurance. Maybe this isn’t too far off from reality. But if you haven’t been in these shoes, think of having no option except to ask a stranger for help. At the Connection Desk, you enter the door and are immediately greeted by warm faces. Those faces are intentionally there to make you feel welcomed and supported. First, you’ll enter brief information about yourself and the type of services or resources you need. Then a program coordinator will patiently walk you through the necessary steps for registration for the Affordable Health Care, utility assistance, housing, resume building and much more.

I had the opportunity to work with a newcomer that was in need of a resume and finding job opportunities. As we began to build his resume, he started to talk. By listening, we had the chance to learn about each other and hear each other’s stories. In the end, it was more than just resources. We began to have an honest human connection, valuing and validating the social experience.

 

By Niesha Brooks
Leadership & Engagement Manager