Connection Desk

  • About
  • Local Health Challenge
  • Global Health Strategy
  • G2L Solution
  • Results to Date
  • Opportunities for Scale
  • For More Information

About

In May 2013, G2L launched the Connection Desk – staffed by University of Washington and Seattle University students – as a community resource to help navigate health and social service systems

HealthPoint physicians refer medical patients in need of social services to the G2L Connection Desk to identify opportunities for food, housing, employment, language skills training and other available social services to help address the underlying social issues that often drive poor health outcomes

Local Health Challenge

South King County hosts the nation’s most diverse communities with more than 70 distinct linguistic groups represented including newly arrived immigrants, refugees seeking asylum, second-generation immigrants, and longtime residents. Communication, lack of cultural competency and effective translation barriers exacerbate challenges around access to services including affordable housing, transportation, employment, and health access. 

Global Health Strategy

  • Linking public health with primary care:  Most of what impacts an individual’s health occurs outside of a doctor’s clinic.  The largest factors that effects an individual’s health are lifestyle (51%), followed by genetics (20%), and the environment (19%), whereas medical care represents only 20%.
  • Addressing the social determinants of health: The World Health Organization defines the social determinants of health as “the conditions in which people are born, grow, live, work and age. These circumstances are shaped by the distribution of money, power and resources at global, national and local levels.” 

G2L Solution

The Global to Local Connection Desk aims to address the underlying social issues that impact poor health outcomes by bridging social and health services. Since May 2013, the Connection Desk has served as an information and social service referral desk, addressing the social determinants of health by connecting clients to available resources in the community that will better their health and overall well-being. HealthPoint physicians refer medical patients in need of social services to the G2L Connection Desk to identify opportunities for food, housing, employment, health insurance, language skills training and other available social services. Volunteer interns from local universities staff the Connection Desk and serve as social resource specialists, connecting clients to available resources in the community that will better their overall health and wellbeing. 

Results to Date

  • Clients served as of December 2015: 5,975
  • 3,669 health insurance enrollments
  • # ofResource types requested: 3,917
  • Average # of resources provided per encounter: 2.1
  • Top Languages Served:  English, Spanish, Somali, Amharic, and Arabic

Opportunities for Scale

Global to Local is now working to spread this through new partnerships. Providence hospital located in Portland, Oregon has implemented a similar approach in two sites. In 2016 we are partnering with a major Seattle-based hospital to replicate the program.

For More Information

Jennifer, Program Assistant: jennifer@globaltolocal.org, (206) 900- 5715